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Does not display Value of drop downs in personal view #1104
Description
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Is there an existing issue for this?
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GLPI Version
11.0.2
Plugin version
1.23.1
Bug description
The value of custom dropdowns we have created and attached to a field made using additional fields, does not display when you are looking at the assistance ticket list under personal view, it just shows it as blank.
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Steps To reproduce
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Your GLPI setup information
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Anything else?
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Activity
stonebuzz commentedon Dec 3, 2025
Hi @StephenSJWK,
Could you please provide the full configuration of your plugin (container/fields) here?
Kind regards,
StephenSJWK commentedon Dec 3, 2025
Sorry I had to redact some info due to company policy.
But here is the configuration on the container and one of the fields. they are configured to a custom dropdown. We are passing information through to them from Metademands forms using the same dropdowns, however this functionality is working, the fields fill correctly, however as stated it is then not displaying in the assistance ticket view.
github-actions commentedon Dec 19, 2025
There has been no activity on this issue for some time and therefore it is considered stale and will be closed automatically in 10 days.
If this issue is related to a bug, please try to reproduce on latest release. If the problem persist, feel free to add a comment to revive this issue.
If it is related to a new feature, please open a topic to discuss with community about this enhancement on suggestion website.
You may also consider taking a subscription to get professionnal support or contact GLPI editor team directly.
stonebuzz commentedon Dec 19, 2025
Could you please provide more details regarding the following statement:
“does not display when you are looking at the assistance ticket list under personal view; it only appears as blank”?
Which view are you referring to exactly?
github-actions commentedon Jan 4, 2026
There has been no activity on this issue for some time and therefore it is considered stale and will be closed automatically in 10 days.
If this issue is related to a bug, please try to reproduce on latest release. If the problem persist, feel free to add a comment to revive this issue.
If it is related to a new feature, please open a topic to discuss with community about this enhancement on suggestion website.
You may also consider taking a subscription to get professionnal support or contact GLPI editor team directly.
StephenSJWK commentedon Jan 4, 2026
So sorry I missed that you had responded and have been off work. this in view where you look at all of your assistance tickets overview.
StephenSJWK commentedon Jan 5, 2026
Hi, Further to this, it seems to be custom drop downs that it wont display the value in on the assistance all tickets view.
StephenSJWK commentedon Jan 5, 2026
After further investigation it turns out this is not a fields plug in issue. this is an issue with GPLI itself, when it creates a custom drop down it creates it in the glpi_dropdowns_dropdowns table and glpi_dropdowns_dropdownsdefinitions. The Global and person views in assistance tickets looks for a table with the name of the custom dropdown that we made. We worked around it by manually creating the table and contents in the database.